Terms and Policies
Please note that a change in the length or dates of your reservation may result in a rate change. Our check-in time is from 14h00pm and our check-out time is by 11h00am unless prior arrangements have been made. Our rooms are only allocated on the day of arrival; therefore, we cannot guarantee specific room numbers. All guests will be required to provide proof of identification (photo identification/passport) upon check-in.
ALL RATES: -Include 18% (eighteen percent) Value Added Tax -Exclude 1$ (one dollar) Infrastructure Tax per person per day.
-Are NETT and NON-Commissionable -Are subject to change without prior notice -Subject to cancellation rights -Are at all times subject to availability -Are applicable to the specific room type booked only, a minimal upgrade fee is levied for other room types or if otherwise stated -Are quoted as per person, per room unless otherwise stated.
GUARANTEE / PAYMENT POLICY:
At check in, you must present the credit card used to make this booking and a valid photo ID with the same name. Failure to do so may result in the property requesting additional payment or your reservation not being honoured. This policy is for the security of our guests and to deter fraudulent card use. Should your card decline your reservation will be provisional and subject to cancellation until proof of payment has been received.
Should we not receive full prepayment within 24 (twenty-four) hours, we reserve the right to cancel your reservation on notice to you.
All reservations are required to be guaranteed within 24 (twenty-four) hours of confirmation. Reservations made on the day of arrival and are not guaranteed by means of payment or credit card details will be released at 16h00pm.
CANCELLATION POLICY: (NON-REFUNDABLE)
For your booking to qualify for this rate or offer, this reservation/s cancellation policy is non-refundable. Should the reservation/s under these conditions be cancelled, a 100% (one hundred percent) cancellation fee of all reserved accommodation plus 1$ Infrastructure Tax per person, per day will be levied against you in relation to your guaranteed method of payment. No refund will be given to guests departing prior to the reserved departure date, as this is considered a cancellation, which falls within the above-mentioned stipulated cancellation policy.
NO SHOW POLICY:
A no-show is the non-arrival of a guest without notification in writing or email to the Hotel. In the case of a no-show, a no-show fee will be charged as per the cancellation fees stated and all reserved accommodation plus 1$ (one dollar) Infrastructure Tax per person, per day, will be levied against you in relation to your guaranteed method of payment.
Children aged 12 (twelve) years and younger, stay for free on a bed and breakfast basis if sharing with 1(one) paying Adult. Children over the age of 12 (twelve) years will be charged the adult rate. Where bedrooms cannot accommodate children sharing with Adults, separate rooms will have to be booked in which case the hotel will quote on the applicable best available rate prevailing at the time. These rates will apply for each additional room booked and any changes depending on occupancy. Inquire about our inter-leading rooms and children's facilities available on the property.